Frequently Asked Questions
Everything you need to know about our exclusive drops and services.
How do your limited edition drops work?
We release collections in limited quantities to ensure exclusivity. Once an item is sold out, it is rarely restocked, making each piece a unique addition to your wardrobe.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 2-4 business days. Delivery times vary by location, but you will receive a tracking number as soon as your package departs our facility.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How should I care for my derschutze garments?
To preserve the quality of the embroidery and fabric, we recommend washing your items inside out on a cold, gentle cycle and hanging them to dry. Avoid direct ironing on any embroidered details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
How do I know which size to order?
A detailed size guide is available on each product page. Our garments generally feature a modern, slightly oversized fit. If you are between sizes, we recommend sizing down for a more tailored look.